Frequently Asked Questions

Get quick answers to your questions and solve problems without having to call support. This saves time and makes using the service more convenient. If you don't find the information you are looking for, please contact us.

What is Shipstage?
How much does Shipstage cost?
How do I order shipping in Shipstage?
Who can use Shipstage?
Account Related Questions
Do I need to register to be able to use Shipstage?
How can I register at Shipstage?
Do I have to sign a contract?
I forgot my password. How can I reset it?
How do I cancel my account?
How It Works
How does Shipstage work?
What type of support do you offer?
How can I get shipping documents for my shipment?
Do I need a printer?
How much effort does it take to set up and maintain?
Where can I send suggestions or requests for improvement?
I have a problem that is not addressed here. How can I contact you?
Shipping and Online Selling
What countries does Shipstage ship to?
What marketplaces and shopping carts do you support?
Can I import my orders from other data sources?
Can I print multiple shipping labels at once?
Can I create a Return Label?
I would like to send a parcel outside the EU. What documents are required?
What happens if the dimensions of the parcel are wrong?
Do I have to pack and label my packages myself?
Will my packages be picked up directly from my home/company?
How do I create a recurring pickup?
Can I check the status of my packages?
How do I get information on your API?
Can I connect multiple eBay stores?
Can I connect to my own contract with DHL?
Want to learn more about Shipstage?